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  • Customer satisfaction has been defined by researchers based on the interaction and relationship between the customer’s pre-purchase expectations and post-purchase evaluation of the products and services that they have consumed.
  • Factors Affecting Online Customer Satisfaction: The Sri Lankan Perspective Piruni A. Deyalage 1 & Dushyantha Kulathunga 1 Faculty of Management Studies and Commerce, University of Sri Jayewardenepura, Gangodawila, Nugegoda, Sri Lanka Correspondence: Piruni A. Deyalage, Faculty of Management Studies and Commerce, University of Sri
Gunarathne (2014) reports a positive relationship between service quality and customer satisfaction in the Sri Lankan hotel industry. However, it is also reported that assurance is the least ...
Jul 27, 2014 · Over the years Sri Lanka has been a tourist attraction. The tourism industry in Sri Lanka has gone through an up and down road mostly due to the instability of the country. The graph below shows these fluctuations. Source: Annual Statistical Report of Sri Lanka Tourism-2007 & Sri Lanka Tourism Development Authority.
John Keells Hotels & Indra Traders to build 3-star lean luxury hotel in Kandy. Sep 21, 2020 (LBO) – The Board of Investment (BOI) of Sri Lanka signed an agreement with Indra Hotels and Resorts Kandy (Pvt) Ltd., a joint venture between …
Sri Lanka Hotels Market Analytics to 2023: Rooms and Revenue Analytics. $ 750; May 2020; 66 pages; Sri Lanka Hotels Market Analytics to 2023: Rooms and Revenue Analytics Summary Hotels (establishments that provide paid lodging and full guest services, typically with a continuous staff presence) market ...

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Sri Lanka is recognized as a popular tourist hot-spot and has witnessed the tourist arrivals rising gradually in the postwar era. As a result of this, the Sri Lankan government is committed to establishing and positioning Sri Lanka as 'Asian
  • researches examine the relationship between the SERVQUAL model and customer satisfaction in hotel industry Malaysia. However, the customer satisfaction in budget hotel is seldom examined by researchers. Thus, the objective of this research is to determine the factors that affect the affecting the customer satisfaction in budget hotel Malaysia.
    • Jul 27, 2014 · Over the years Sri Lanka has been a tourist attraction. The tourism industry in Sri Lanka has gone through an up and down road mostly due to the instability of the country. The graph below shows these fluctuations. Source: Annual Statistical Report of Sri Lanka Tourism-2007 & Sri Lanka Tourism Development Authority.
    • The study has identified the factors affecting the tourists’ satisfaction and dissatisfaction at the hotels and categorized them under 15 headings. The availability and adequacy of these factors promote the tourists’ satisfaction. The lack or shortages of these factors have caused tourists’ dissatisfaction.
  • Dec 07, 2015 · World tourism and Sri Lanka tourism ... 1 in 11 jobs worldwide were tourism related. In spite of periodic setbacks and disasters, including 9/11 and SAARS epidemic, tourism has continued to grow ...
  • Factors Affecting Online Customer Satisfaction: The Sri Lankan Perspective Piruni A. Deyalage 1 & Dushyantha Kulathunga 1 Faculty of Management Studies and Commerce, University of Sri Jayewardenepura, Gangodawila, Nugegoda, Sri Lanka Correspondence: Piruni A. Deyalage, Faculty of Management Studies and Commerce, University of Sri
  • Customer satisfaction has been defined by researchers based on the interaction and relationship between the customer’s pre-purchase expectations and post-purchase evaluation of the products and services that they have consumed.
hotels. Key words: Customer satisfaction, Service quality, Hospitality. Cite this Article: Devlina Das, Udit Chawla and Prof. Santanu Ray, Factors Affecting Customer Satisfaction and Service Quality in the Boutique Hotel Industry of Kolkata, West Bengal. International Journal of Management, 8 (6), 2017, pp. 130–135.
Gunarathne (2014) reports a positive relationship between service quality and customer satisfaction in the Sri Lankan hotel industry. However, it is also reported that assurance is the least ...
Thomas M. Cavanagh, Kurt Kraiger, Kim L. Henry, Age-Related Changes on the Effects of Job Characteristics on Job Satisfaction: A Longitudinal Analysis, The International Journal of Aging and Human Development, 10.1177/0091415019837996, (009141501983799), (2019).
Jan 10, 2012 · Threats of Tourism industry A survey by Sri Lanka Tourism Development Authority has highlighted the possibilities of a major impact on national cultural values with a large number of tourists visiting the country. Potential negative cultural impacts are more generally related to areas that had been less attractive to tourists earlier. Although ...
  • Dec 03, 2018 · Sri Lanka’s tourism industry got off to a robust start in 2018, and industry insiders are expecting the year to end on a positive note with double-digit growth in the number of foreign tourists visiting the country. Sri Lanka’s tourism industry experienced growth of 3.2% in 2017 compared to 2016, the Hotels Association of Sri Lanka reports ...
  • Apr 29, 2019 · The study seeks to identify the main factors that would impact customer satisfaction levels in the context of the banking industry of Sri Lanka; it is vital therefore, to identify the appropriate elements and take necessary steps to ensure that relevant specifics are evaluated in each of these areas.
  • Tourism is a fast growing industry in the world, due to its importance and economic significance. Sri Lanka also emphasizes on its contribution to the future development goals.

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